Medical Receptionist (Full-Time)

The individual who fills this position demonstrates that they are capable of carrying out the following roles and responsibilities:

  • Responsible for providing great customer service with the ability to present a professional manner to the public, persons served, and all other agencies as necessary including in person, in writing, by telephone, or e-mail.
  • Maintain an efficient and organized filing system for documents, records, and reports.
  • Facilitate all necessary form procedures, including but not limited to:
    • Update demographic information at each appointment
    • Assist in completing all annual paperwork
    • Manage billing procedures including working out details of payment plans
  • Maintain an orderly office environment
    • Compassionately triage behavioral health concerns (phone or face-to-face)
    • Offer customer satisfaction surveys
    • Manage incoming faxes and mail
  • Must be able to maintain providers schedules, which includes rescheduling as needed and printing daily schedules.
  • Maintain records of all scheduled, rescheduled, and canceled appointments accurately using the proper EMR procedures
    • Perform confirmation calls daily
    • Inform providers of schedule changes throughout the day
    • Inform the providers when person served is present
    • Backfill appointments when appropriate
    • Schedule follow up appointments
  • Enter data on the computer as procedures indicate, including but not limited to, documentation of all communication from the persons served.
  • Facilitate insurance verification of persons appointments including verification of current authorizations.
  • Responsible for assisting with the creation and maintenance of new, current, and discharged records.

Qualifications and Education Requirements

  • 18 years of age or older
  • Working telephone
  • Possess a valid driver’s license or state identification
  • Pass all regulatory checks
  • Must obtain required trainings
  • Possess reliable transportation
  • Experience in a health care setting required

Benefits Offered:

  • Vacation and personal time
  • Health, dental, vision, and life insurance
  • Paid holidays
  • Public Student Loan Forgiveness

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Job Location: 

Flint, Michigan