Medical Receptionist (Full-Time)

The individual who fills this position demonstrates that they are capable of carrying out the following roles and responsibilities:

• Responsible for providing great customer service with the ability to present a professional manner to the public, persons served, and all other agencies as necessary including in person, in writing, by telephone, or e-mail.
• Maintain an efficient and organized filing system for documents, records, and reports.
• Facilitate all necessary form procedures, including but not limited to:
  • Update demographic information at each appointment
  • Assist in completing all annual paperwork
  • Manage billing procedures including working out details of payment plans
• Maintain an orderly office environment
  • Compassionately triage behavioral health concerns (phone or face-to-face)
  • Offer customer satisfaction surveys
  • Manage incoming faxes and mail
• Must be able to maintain providers schedules, which includes rescheduling as needed and printing daily schedules.
• Maintain records of all scheduled, rescheduled, and canceled appointments accurately using the proper EMR procedures
  • Perform confirmation calls daily
  • Inform providers of schedule changes throughout the day
  • Inform the providers when person served is present
  • Backfill appointments when appropriate
  • Schedule follow up appointments
• Enter data on the computer as procedures indicate, including but not limited to, documentation of all communication from the persons served.
• Facilitate insurance verification of persons appointments including verification of current authorizations.
• Responsible for assisting with the creation and maintenance of new, current, and discharged records.

Qualifications and Education Requirements

• 18 years of age or older
• Working telephone
• Possess a valid driver’s license or state identification
• Pass all regulatory checks
• Must obtain required trainings
• Possess reliable transportation
• Experience in a health care setting required

Benefits Offered:

• Vacation and personal time
• Health, dental, vision, and life insurance
• Paid holidays
• Public Student Loan Forgiveness

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